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All patient records, including paper and computer-based records are confidential. They are protected by  Data Protection Laws which lay down legal requirements for computer users such as ourselves.

We will pass on specific information only if there is a genuine clinical need for it. Anyone who receives information from us is also under a legal duty to keep it confidential.

Sometimes the law requires us to pass on information e.g. to notify a birth or when we encounter infectious diseases that may endanger the safety of others.  Data may be gathered for audit purposes and in development of medical care or other NHS services.

All NHS members who access your data are legally bound to keep this confidential.

Your records and your rights  

By law you have the right to request access to your health records. You can do this via our secure Data Subject Access Requests (DSAR) portal, by email, post or face to face.  For more information please see our full Privacy Notice or ask someone at the Surgery.

Patient privacy during consultations
Washwood Heath Urgent Treatment Centre takes the privacy of patients very seriously and all appointments are carried out in a private consultation room.

Rights and responsibilities

We provide high quality health services designed around patient need.

You can help us by

  • Arriving promptly for your appointment
  • Cancelling any appointment you do not need so that someone else can take your place
  • Acting in a polite and non-abusive manner
  • Ordering your repeat prescriptions in plenty of time
  • Switching off mobile phones while on the premises